For whom

Companies using Bitrix24 and other CRM-systems.

Technologies used

Bitrix24 API, PHP, JavaScript, AI/ML.

Challenges

Limited capabilities of standard CRM-systems, the need for customization for specific business processes, improving interaction with customers.

Improving the quality of communication in a textile company

Problem Description: A textile company approached us with a request to improve the functionality of their Bitrix24-based CRM system. The main problem was the lack of tools to track customer interactions and poor communication efficiency, which was negatively impacting sales.

Solution: We developed an application that enhanced email correspondence with customers, allowing them to track the reading of emails and opening of attachments. We also implemented notifications and text automation using AI to monitor the quality of employee communication with customers.

Result: The implementation took 3 months. As a result, the company increased communication efficiency by 30%, improved customer service and increased sales by 20% due to better tracking of customer interactions and timely response to customer actions.

Automating Order Processing in a B2B Company

Problem Description: A B2B company approached us with a request to create a module to automate order processing in Bitrix24. The main problems included a long order processing process and frequent errors in order creation.

Solution: We designed and implemented a module that integrated with the warehouse management system and ERP, automating the order creation and tracking process. The module used AI to analyze data and predict customer needs, allowing for more accurate inventory management.

Result: The implementation took four months. As a result, the company reduced order processing time by 40%, reduced errors by 25%, and improved inventory management. Customers noticed an improvement in service quality and speed of order fulfillment, resulting in increased trust and repeat orders.